Shipping policy

VELA-ROUGÉ SHIPPING POLICY

ORDER PROCESSING

All VELA-ROUGÉ orders are processed before being dispatched. Processing times may vary depending on the product, order volume and availability.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

DELIVERY TIMES

Delivery times shown at checkout or elsewhere on our website are estimates and may vary depending on your location, the delivery service used and circumstances outside our reasonable control.

Please note that processing time and delivery time are separate.

SHIPPING COSTS

Any applicable shipping charges will be clearly displayed at checkout before payment is completed.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery details carefully before completing your purchase. If you notice an error after ordering, contact us as soon as possible at VELAROUGE@hotmail.com. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

DELAYS

While we aim to have orders delivered within the estimated timeframe, delays can occasionally occur due to courier disruption, customs processing, adverse weather, high order volumes or other circumstances outside our reasonable control.

If there is a significant issue affecting your order, please contact us and we will assist you.

LOST OR DAMAGED ORDERS

If your order has not arrived within the expected timeframe, or arrives damaged, please contact us at VELAROUGE@hotmail.com with your order number and relevant details so we can investigate.

Nothing in this policy limits your statutory rights under applicable UK consumer law.

INTERNATIONAL ORDERS

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also affect estimated delivery times.

CONTACT

For questions regarding shipping or an existing order, contact:

VELA-ROUGÉ
VELAROUGE@hotmail.com