Terms of service
VELA-ROUGÉ — TERMS OF SERVICE
OVERVIEW
Welcome to VELA-ROUGÉ. The terms “we”, “us” and “our” refer to VELA-ROUGÉ.
VELA-ROUGÉ operates this website and online store, including the information, content, features, products and services made available through it (the “Services”). Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
These Terms of Service (“Terms”), together with our Privacy Policy, Return & Refund Policy and other policies displayed on our website, govern your use of our Services.
By accessing our website, browsing our store or placing an order, you agree to these Terms. Nothing in these Terms affects your statutory rights under applicable UK consumer law.
SECTION 1 — ACCESS AND ACCOUNTS
You must be legally capable of entering into a contract to purchase products through our store.
When placing an order or creating an account, you agree to provide accurate, current and complete information, including your email address, billing information and delivery information.
You are responsible for maintaining the confidentiality and security of your account credentials and for activity carried out through your account.
You must not use our website or Services for any unlawful or fraudulent purpose.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to display our products, colours, materials, designs and other characteristics accurately.
However, colours and appearance may vary slightly depending on your device, screen settings, lighting and photography.
Product measurements may also be subject to reasonable manufacturing tolerances.
Product descriptions, prices, availability and designs may be updated or changed from time to time.
We reserve the right to discontinue products or limit quantities available for purchase.
Nothing in this section limits your statutory rights. Goods supplied to UK consumers must comply with applicable consumer law, including requirements relating to satisfactory quality, fitness for purpose and conformity with their description.
SECTION 3 — ORDERS
By submitting an order, you are making an offer to purchase the products contained in your order.
Receipt of an order confirmation does not necessarily mean that we have accepted your order. We reserve the right to refuse or cancel an order where reasonably necessary, including where:
• a product is unavailable;
• incorrect pricing or product information has been displayed;
• payment cannot be authorised;
• we reasonably suspect fraudulent activity; or
• we cannot fulfil the order.
If we cancel an order after payment has been taken, any amount owed to you will be refunded.
Please check your order details carefully before submitting your order. Once an order has entered processing or fulfilment, we may be unable to accommodate requests to amend or cancel it.
This does not affect any cancellation or other rights you may have under applicable consumer law.
Purchases are also subject to our Return & Refund Policy.
SECTION 4 — PRICES AND PAYMENT
All prices displayed on our website are shown in the currency indicated on the website.
Prices, promotions and discounts may change without notice, but changes will not affect orders that we have already accepted except where required by law or where there has been an obvious pricing error.
Delivery charges, where applicable, will be displayed before you complete checkout.
International customers may be responsible for customs duties, import taxes or other charges imposed by their country, where applicable.
You agree to provide accurate and complete payment and billing information.
By providing a payment method, you confirm that you are authorised to use that payment method.
SECTION 5 — SHIPPING AND DELIVERY
Delivery times shown on our website are estimates unless we expressly state otherwise.
We will make reasonable efforts to deliver orders within the estimated timeframe. Delays may occasionally occur due to circumstances outside our reasonable control, including carrier disruption, customs processing, adverse weather or other unforeseen events.
Nothing in these Terms excludes or restricts any delivery rights available to you under applicable consumer law.
Where we arrange delivery, responsibility for the goods remains with us until the goods are delivered into your physical possession, or the possession of a person you have identified to receive them, subject to applicable law.
Customers are responsible for providing a complete and accurate delivery address.
SECTION 6 — RETURNS, CANCELLATIONS AND REFUNDS
Returns, cancellations and refunds are governed by our Return & Refund Policy and applicable consumer law.
For eligible online purchases, UK consumers generally have a legal right to cancel their purchase within 14 days after receiving the goods without giving a reason, subject to applicable exceptions. After notifying us of cancellation, the customer generally has a further 14 days to return the goods.
Certain products may be excluded from change-of-mind cancellation rights where permitted by law, including certain personalised or bespoke products.
Products returned following a change-of-mind cancellation may be inspected. Where permitted by law, we may make an appropriate deduction where the value of the product has been reduced by handling beyond what would reasonably be permitted when examining the product in a physical shop.
Your statutory rights concerning faulty, damaged, defective or incorrectly described goods are not affected by our Return & Refund Policy.
SECTION 7 — INTELLECTUAL PROPERTY
Unless otherwise stated, the content available through our website, including VELA-ROUGÉ branding, logos, graphics, artwork, photographs, videos, product designs, text, website design and other content, is owned by or licensed to VELA-ROUGÉ and is protected by applicable intellectual property laws.
You may access and use our website for personal, non-commercial purposes.
You must not reproduce, copy, modify, distribute, sell, commercially exploit or otherwise use our protected content without our prior written permission, except where permitted by law.
VELA-ROUGÉ names, logos, branding and original designs must not be used without our permission.
Shopify’s names, logos and trademarks remain the property of Shopify or its applicable licensors.
SECTION 8 — THIRD-PARTY SERVICES AND LINKS
Our Services may contain links to, integrations with or functionality provided by third parties.
We are not responsible for the content, availability or practices of third-party websites or services that we do not control.
Your use of third-party services may be governed by separate terms and privacy policies provided by those third parties.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
VELA-ROUGÉ is powered by Shopify, which provides the ecommerce technology used to operate our online store.
Purchases made through our store are transactions between you and VELA-ROUGÉ.
Shopify is not the seller of VELA-ROUGÉ products and is not responsible for fulfilling your order.
Nothing in this section excludes any rights or remedies that cannot lawfully be excluded.
SECTION 10 — PRIVACY
Personal information collected through our Services is handled in accordance with our Privacy Policy and applicable data protection law.
Because our store is hosted through Shopify, certain information may also be processed by Shopify and other service providers that assist us in operating our website, processing payments, fulfilling orders, providing analytics and delivering other Services.
Please review our Privacy Policy for further information.
SECTION 11 — REVIEWS AND FEEDBACK
If you voluntarily submit reviews, photographs, comments, suggestions or other feedback to us, you confirm that you have the necessary rights to provide that content.
You must not submit content that is unlawful, defamatory, abusive, fraudulent, misleading or that infringes another person’s intellectual property or privacy rights.
Where legally permitted, you grant us permission to use feedback and reviews submitted to us in connection with operating, improving and promoting VELA-ROUGÉ.
We reserve the right to moderate or remove content where reasonably necessary.
SECTION 12 — ERRORS AND INACCURACIES
Occasionally our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, shipping charges or other information.
We reserve the right to correct errors and update information.
Where an obvious error affects an order, we may contact you to provide the correct information and give you the opportunity to proceed or cancel the affected order.
SECTION 13 — PROHIBITED USES
You must not use our website or Services:
• for unlawful or fraudulent purposes;
• to infringe intellectual property rights;
• to transmit malicious software or harmful code;
• to attempt unauthorised access to our systems;
• to interfere with the security or operation of our website;
• to impersonate another person;
• to submit deliberately false or misleading information;
• to harvest personal information unlawfully; or
• to use automated systems in a manner that materially disrupts, damages or places unreasonable load on our Services.
We may restrict or terminate access where we reasonably believe these Terms have been seriously violated.
SECTION 14 — AVAILABILITY OF THE SERVICES
We aim to keep our website and Services available and functioning correctly, but we cannot guarantee uninterrupted or error-free availability.
We may temporarily suspend or restrict parts of the website for maintenance, security, technical or operational reasons.
SECTION 15 — TERMINATION
We may suspend or terminate access to our Services where reasonably necessary, including where these Terms have been materially breached, fraudulent activity is suspected or our Services are being misused.
Termination does not affect rights or obligations that arose before termination.
SECTION 16 — WARRANTIES AND CONSUMER RIGHTS
Nothing in these Terms excludes, restricts or attempts to override rights or remedies that cannot lawfully be excluded under applicable consumer law.
In particular, UK consumers have statutory rights concerning goods, including requirements that goods be of satisfactory quality, fit for purpose and as described.
Any additional warranty offered by VELA-ROUGÉ is provided in addition to, and does not replace, those statutory rights.
SECTION 17 — LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability that cannot otherwise lawfully be excluded or restricted.
We will not seek to exclude liability for faulty goods, goods that are not as described or other statutory consumer rights that cannot lawfully be excluded.
To the extent permitted by law, VELA-ROUGÉ will not be responsible for losses that were not reasonably foreseeable when the contract was entered into or losses arising from circumstances outside our reasonable control.
If you purchase products as a consumer, we do not exclude liability for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
SECTION 18 — INDEMNITY
Where permitted by applicable law, you are responsible for losses reasonably incurred by us as a direct result of your unlawful use of our Services or your material breach of these Terms.
Nothing in this section limits any statutory rights available to consumers.
SECTION 19 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary, without affecting the validity of the remaining provisions.
SECTION 20 — ENTIRE AGREEMENT
These Terms, together with the policies expressly incorporated into them, constitute the agreement governing your use of our Services and purchases through our store.
Nothing in these Terms limits rights provided to consumers by law.
SECTION 21 — ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our prior written consent where such consent is reasonably required.
We may transfer our rights or obligations where permitted by law, provided doing so does not reduce your statutory rights.
SECTION 22 — GOVERNING LAW
These Terms and any contract between you and VELA-ROUGÉ are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom or another jurisdiction, you may also benefit from mandatory protections provided by the laws applicable to you, and nothing in these Terms removes those protections.
Any dispute will be dealt with by the courts having jurisdiction under applicable law.
SECTION 23 — HEADINGS
Section headings are provided for convenience only and do not affect the interpretation of these Terms.
SECTION 24 — CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, business practices or applicable law.
The latest version will be published on our website.
Changes will not retrospectively alter the terms applicable to an order already accepted unless required by law.
SECTION 25 — CONTACT INFORMATION
Questions about these Terms or your order can be sent to:
VELA-ROUGÉ
Email: VELAROUGE@hotmail.com
Business/trading address: Vela-Rougé 124 City Road, London, EC1V 2NX